Steve Miller

Articles by Steve

Care Center an Extension of Branch Staff

By Steve Miller Vice President, Client Services & Sales Development Coach Like many businesses, INB likes to have other organizations do things that we’re not experts at. For example, we hire companies to maintain our web infrastructure, build and install our signage, and provide behind-the-scenes banking services. But there’s one service we’ll never turn over…
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Voice a Treat for Blues Fans and INB Customers

By Steve Miller Vice President, Client Services & Sales Development Coach INB’s Mike Wallace can’t sing in front of his mother, but he’s an award-winning lead singer in a Blues band that’s on its way to the International Blues Challenge in Memphis. “I always tell my mom she has to turn around if she wants…
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The More You Know, the Better the Service

By Steve Miller Vice President, Client Services & Sales Development Coach INB staff members recently received an award for our “outstanding approach to technology and service.” The new technology – a Client Relationship Management System or CRM – is allowing INB to live up to its mission of “helping customers minimize financial pressures so they…
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It’s Okay to FISH! At The Office

By Steve Miller Vice President, Client Services & Sales Development Coach A business sales department is plagued by a terrible reputation, boasting the kind of work environment that would be described as a “toxic energy dump.” To try to combat this, a new manager is brought in and given a timeline to turn them around,…
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New INB Call Center Open

By: Steve Miller VP, Client Services We’re always looking for ways to make banking easier.  When looking at the phone calls coming into our main line, we realized we could serve you better, so last month we opened our Call Center. Our Call Center is staffed by three bank employees who have a broad range…
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