Steve Miller

Articles by Steve

Back to Working Directly with INB Customers

By Steve Miller Vice President, Client Services & Sales Development Coach Courtney Bentley is the newest face in our Customer Care Center. Yet she’s not new to INB and many of its customers. Courtney, a Care Center consultant, began her INB career as a teller in Chatham. She moved to our operations area in 2013,…
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It’s “Appening” at INB

By Steve Miller Vice President, Client Services & Sales Development Coach We launched our new online banking service this week. With the launch, came a new INB mobile app. Do you have the new app on your phone? Here’s how you can tell: Here’s some other things you should know: If you use an Apple…
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Care Center an Extension of Branch Staff

By Steve Miller Vice President, Client Services & Sales Development Coach Like many businesses, INB likes to have other organizations do things that we’re not experts at. For example, we hire companies to maintain our web infrastructure, build and install our signage, and provide behind-the-scenes banking services. But there’s one service we’ll never turn over…
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Voice a Treat for Blues Fans and INB Customers

By Steve Miller Vice President, Client Services & Sales Development Coach INB’s Mike Wallace can’t sing in front of his mother, but he’s an award-winning lead singer in a Blues band that’s on its way to the International Blues Challenge in Memphis. “I always tell my mom she has to turn around if she wants…
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The More You Know, the Better the Service

By Steve Miller Vice President, Client Services & Sales Development Coach INB staff members recently received an award for our “outstanding approach to technology and service.” The new technology – a Client Relationship Management System or CRM – is allowing INB to live up to its mission of “helping customers minimize financial pressures so they…
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