The More You Know, the Better the Service

By Steve Miller Vice President, Client Services & Sales Development Coach INB staff members recently received an award for our “outstanding approach to technology and service.” The new technology – a Client Relationship Management System or CRM – is allowing INB to live up to its mission of “helping customers minimize financial pressures so they…
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Giant-sized Fun Planned by Habitat for Humanity

By: Marilyn Titone Schaefer AVP, Communications Director Even though he’s INB’s Executive Vice President and Trust Officer, Pat Phalen doesn’t mind making a fool of himself, especially when the cause helps our community. On Nov. 5, he’ll become a life-size participant in giant-size version of a board game. Along with other local celebrities, Pat will…
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Great Banking is All You’ll Get at our South Sixth Drive-up Window

By Marilyn Titone Schaefer AVP, Communications Director We promise to never sell hamburgers or cheeseburgers from our South Sixth Street branch. But that doesn’t mean we haven’t thought about it! The “thought” came to us when we were closing on the property at 2849 S. 6th St., a former Mexican restaurant. Before that, a McDonald’s…
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Never Share Banking User Name and Password

By Greg Floyd, Vice President, Deposit Operations We’ve become aware of a couple different instances where customers have shared their online banking user names and passwords with representatives they thought were from legitimate loan companies. You might be able to guess how the situation went from bad to worse after the online banking information was exchanged. These people were…
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Hunt Helps Make Wishes Reality

By Pam Cain AVP, Peoria Branch Manager NMLS # 662881 Make-A-Wish Illinois, Peoria Chapter, recently held a scavenger hunt that took teams to area businesses in search of clues that led to the next location. At the stops, people got to meet kids who had been given their Make-A-Wish and have their clues validated for…
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