Online Banking Changes Coming
By Mark Donovan
SVP, Commercial Lending
Starting that day, our online banking customers will experience an enhanced online and mobile interface designed specifically to make banking even easier.
Over the years, as trends have veered toward technology usage, it became clear to INB that our online banking portal was becoming the most utilized bank “branch.”
Online banking is our mega-branch; it’s where people go to find solutions, move money, check their account balance. Through online banking and mobile banking, customers are not only viewing and verifying information, but also taking action: opening new accounts for their children, making loan payments, and starting the mortgage application process.
Ten years ago, online banking was more of an “extra perk.” Today, it’s crucial for us to create an experience similar to physically entering into a branch, with services and products you trust.
Some of our top priorities in seeking out an enhanced online banking platform were consistent user experience and customer security. With the new system, you’ll be able to:
- turn your debit card on and off
- make mobile check deposits into your savings account
- access additional months of account statements and your 2017 tax forms when available
- see a running balance of your pending transactions
- easily attach and receive sensitive documents in our secure message center
- view deposit slips and deposited checks
- send secure messages through the mobile app
- easily send money to or receive money from an account outside of INB
- connect to MoneyPass ATM locations right from your INB mobile app
“Our new online banking platform will give our customers much more control over their financial lives,” said Tom Gihl, executive vice president and chief operating officer. “You can turn on a vacation notice for your account when you travel, for example. You can find nearby ATM locations directly within the INB app – and then be provided driving directions to get there.”
We know that change can sometimes be confusing, so INB has taken many steps internally to alleviate any concerns before the conversion goes live Oct. 17.
Customer focus groups have provided all departments of the bank with extremely helpful feedback and insight. Beta-testing the new online banking system with employees is allowing us to troubleshoot any issues with the system manager. We’re handling potential problems internally now to help assure that our customers won’t have to later.
“We’re trying to mitigate any concerns now before the conversion. We’ve undertaken a detailed planning process, and we’re using resources across the bank and across lines of business so we can minimize disruption for our customers,” Tom said. “We’re putting in this planning and resources because the benefit to our customers will be significant.”
Not only will INB’s new online banking system make banking easier for you now, it will also make future enhancements easier as well.
Our world has evolved so that online banking is the way people bank now. With this new online banking system, we’ll be better positioned to adopt new technology and service our customers to their individualized circumstances.